Mahraluxe is an online handbag business based in Hyderabad, Sindh, Pakistan. This policy explains what information we collect from you, why we collect it, and what we do with it.

We keep this simple: we collect only what we need to process and deliver your order.

Last updated: 6 October 2026

Information We Collect

When You Place an Order

  • Name for the delivery label
  • Mobile number to confirm your order and for the courier to contact you
  • Delivery address including city and province
  • Email address where provided, for order updates
  • Order details including products, colours and amount paid

When You Browse the Website

  • Pages visited and products viewed
  • Approximate location based on IP address
  • Device type and browser
  • How you arrived at our site

This browsing information is collected through cookies and analytics tools, and is not linked to your name unless you place an order.

When You Contact Us

If you message us on WhatsApp, email or social media, we keep that conversation so we can help you with your order and any follow-up questions.

What We Do Not Collect

  • We do not store card details. Online payments, where available, are handled by the payment provider. We never see or save your card number.
  • We do not collect your CNIC or any identity document.
  • We do not ask for information that is not needed to deliver your order.

How We Use Your Information

  • To process, confirm and deliver your order
  • To contact you about your order by call or WhatsApp
  • To arrange exchanges or resolve problems
  • To send order updates and tracking information
  • To improve our products and website based on what customers look at
  • To send promotional messages, only if you have agreed to receive them

Who We Share Your Information With

We share the minimum necessary information with:

  • Courier companies such as Leopards Courier, who need your name, address and mobile number to deliver your parcel
  • Payment providers where you choose online payment
  • Analytics providers such as Google Analytics, which receive anonymised browsing data

We do not sell your personal information to anyone. We do not share customer lists with other businesses or marketers.

Cash on Delivery

When you choose cash on delivery, your name, address and mobile number are shared with the courier so they can deliver and collect payment. The courier handles this information under their own privacy policy.

We call or message you before dispatch to confirm your order. This is to protect both of us from fraudulent or mistaken orders.

Cookies

Our website uses cookies to:

  • Remember what is in your shopping cart
  • Keep you logged in if you have an account
  • Understand which products and pages are popular
  • Show relevant advertising on platforms such as Facebook and Instagram

You can disable cookies in your browser settings. Some parts of the site, including the cart and checkout, may not work properly without them.

Marketing Messages

If you sign up for our newsletter or agree to receive promotional messages, we may contact you by email or WhatsApp about new arrivals, sales and offers.

You can stop these at any time by:

  • Clicking unsubscribe in any email
  • Replying STOP to any WhatsApp message
  • Emailing support@mahraluxe.com

Unsubscribing from marketing does not affect order-related messages, which we still need to send.

How Long We Keep Your Information

  • Order records: kept for business and accounting purposes
  • Marketing contacts: kept until you unsubscribe
  • Website analytics: typically retained for 26 months

Keeping Your Information Safe

We take reasonable steps to protect your information:

  • Our website uses SSL encryption, shown by the padlock in your browser
  • Access to customer records is limited to people who need it to fulfil orders
  • We do not store payment card details on our systems

No website can promise complete security, but we treat your information with care.

Your Rights

You can ask us to:

  • Tell you what information we hold about you
  • Correct anything that is wrong
  • Delete your information, where we are not required to keep it
  • Stop sending you marketing messages

Email support@mahraluxe.com with your request and we will respond within 14 working days.

Children

Our website is not intended for children under 18. We do not knowingly collect information from children. If you believe a child has given us information, please contact us and we will remove it.

Changes to This Policy

We may update this policy from time to time. The version shown on this page is always the current one, and the date at the top tells you when it was last changed.

Contact Us

  • Email: support@mahraluxe.com
  • WhatsApp: +92 317 0486120
  • Location: Hyderabad, Sindh, Pakistan